Further information

General

Additional accommodation fee

This applies for a stay up to 2 nights and is Euro 10,00 per room.

Pets

Pets are welcome, but an additional accommodation fee will apply.

Arrival and departure

Please notice that your check in time is 2:00 p.m. Check out time has to be at 10:00 p.m., should you depart or arrive later, or depart earlier we have to charge the room price. Please inform us should you arrive later than 06:00 p.m..

Conditions of payment

You are able to pay your holiday in cash or you can transfer the money (when transferring please be sure that no additional fees apply for the recipient).

Cancellation fee

Basically the conditions of the Austrian hotel contracts do apply. Up to 3 months before arrival cancellation free of charge. 3-1 months to the arrival: 40% of the total costs have to be paid
1 month until 1 week to the arrival: 70% of the total costs have to be paid 1 week or less up to the arrival: 90% of the total costs have to be paid.

We recommend a travel insurance.

A lot of things can happen.

We recommend you to procure a travel insurance. We can do that for you. In that way you are financial protected should you have to cancel your holidays for important reasons.

Important reasons are:
Illness or accident of one of the holiday participants. Case of death in the family, fire, acts of God.

Austrian hotel contract conditions

Withdrawal of the accommodation contract

(1) Until three months before arrival it is possible for both parties to cancel the accommodation contract without having to pay a fee. The contractual partner must receive the cancellation three months prior to the scheduled arrival of the guest.

(2) Until one month before arrival it is possible for both parties to cancel the accommodation contract, however a cancellation fee has to be paid. The cancellation fee equals the room price for three nights. The contractual partner must receive the cancellation one month prior to the scheduled arrival of the guest.

(3) The host has the right to withdraw from the contract should the guest not arrive until 06:00 p.m.; except a later arrival time has been agreed on.

(4) Should the guest have made a deposit, the room(s) will stay reserved until noon of the following day.

(5) The guest is obligated to pay the money agreed on, even if the guest does not show up. However the host has to deduct the costs of services saved, as well as costs received because of re-renting the reserved rooms. Experiences show that in most cases the hotel saves 20 per cent of the room costs as well as 30 per cent of the lodging costs if guest do not show up.

(6) The host is allowed re-rent rooms, when guests not show up (§ 1107 ABGB). Cancellation policies explained at points 1, 2 and 5 are recommendations according to §§ 31ff of the syndicate law.

Contact

Ferienwohnungen Haus Heimat | Techendorf 51
A-9762 Weissensee | Carinthia | Austria
E-Mail info@weissensee-urlaub.at
Phone +43 (4713) 2267

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